Privacy Policy

1. Introduction

Toroping Group ("we", "us", or "our") is a holding company headquartered in Singapore that owns and operates consumer brands including SUNMORI and TRIBE. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our corporate website at toroping.com or use our products and services.

2. Information We Collect

We may collect the following types of information:

• Personal Data: Name, email address, phone number, and other contact details you voluntarily provide.
• Transaction Data: Purchase history, order details, and payment information (processed securely via our payment partners).
• Usage Data: Information about how you interact with our websites and applications, including IP address, browser type, and device information.
• Membership Data: Loyalty points, referral activity, and account preferences for members of SUNMORI and TRIBE.

3. How We Use Your Information

• To provide, operate, and maintain our services across SUNMORI and TRIBE brands.
• To process transactions, manage memberships, and administer loyalty and referral programs.
• To send important account, service, and policy notifications.
• To respond to inquiries and provide customer support.
• To analyze usage patterns and improve our products and services.
• To comply with legal obligations and protect our rights.

4. Sharing of Information

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, cloud hosting, email delivery), and when required by law or legal process. Each brand under Toroping Group may access relevant member data to deliver services within its scope.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained in accordance with Singapore regulatory requirements.

6. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data. You may also opt out of marketing communications at any time. To exercise these rights, contact us at dataprotection@toroping.com.

7. Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at dataprotection@toroping.com.